Privacy Policy

Last updated: 30 May 2026

Luna Labs AI ("we", "us", "our") operates the AI customer-support chatbot platform at lunalabs-ai.com. This policy explains what we collect and how we use it.

Information we collect

• Account data: your name and email when you sign up (including via Google Sign-In).
• Content you provide: website URLs, documents, and text you upload to train your chatbot.
• Conversations: messages exchanged between your visitors and your chatbot.
• Payment data: processed securely by Razorpay; we never store your full card details.
• Usage data: basic logs and analytics to operate and improve the service.

How we use it

• To provide, train, and operate your chatbot.
• To process payments and manage your subscription.
• To respond to support requests and improve our service.

Sharing

We do not sell your data. We share it only with service providers needed to run the platform — including AI/LLM providers for generating responses and Razorpay for payments — and where required by law.

Data retention & security

We retain your data for as long as your account is active. You can request deletion at any time. We use reasonable technical measures to protect your data, though no method of transmission is 100% secure.

Your rights

You may access, correct, or delete your personal data by emailing us at support@lunalabs-ai.com.

Contact

Questions about this policy? Reach us at support@lunalabs-ai.com or via our Contact page.