How is the loss calculated?+
The formula is: unanswered messages per day × (1 − response rate) × average order value × 365 days. This gives your estimated yearly revenue loss from unanswered WhatsApp messages. It's a conservative estimate — real losses are often higher when you factor in repeat customers and referrals.
What counts as "unanswered"?+
Any message a customer sends your business WhatsApp number that you didn't reply to within 24 hours. This includes messages during business hours when you're busy, after-hours when you're closed, and DMs on Instagram or Facebook that you never saw.
How does Luna Labs AI fix this?+
Luna connects to your WhatsApp Business number and answers every customer message automatically — 24/7, 365 days. It knows your business info (menu, services, pricing, hours) and can book appointments, show products, and capture leads. Every message gets an answer. Every potential sale gets captured.
Is this really free to start?+
Yes. The Free plan gives you 100 messages/month on your website. The Starter plan (₹499/month) gives you 2,000 messages across Web + WhatsApp + Telegram. No credit card required to start. No hidden fees. Cancel anytime.
I run a small shop. Is this for me?+
Absolutely. Luna is built for Indian small businesses — clinics, salons, restaurants, retail shops, real estate agents. It takes 5 minutes to set up with no technical skills. If you can copy and paste a URL, you can use Luna.
Does it work in Hindi?+
Yes. Luna auto-detects the language your customer uses (Hindi, English, Hinglish, and more) and replies in the same language. No clunky translations.
Is my data private?+
Yes. We only use your email to send the report. Your inputs are not stored — everything is calculated in your browser. No data is saved or shared.